MIT Sloan Management Review |
- Social tools improve service, research, collaboration
- Social Business at Kaiser Permanente: Using Social Tools to Improve Customer Service, Research and Internal Collaboration
- Why the Best Coach for a Senior Exec Could Be a Subordinate
| Social tools improve service, research, collaboration Posted: 06 Mar 2012 10:36 AM PST Featured this month in the Social Business Innovation Hub |
| Posted: 06 Mar 2012 08:22 AM PST Vince Golla, director of digital media and syndication, Kaiser Permanente As director of digital media and syndication for the national public relations team of Kaiser Permanente, a $44 billion hospital and health plan group headquartered in Oakland, Calif., Vince Golla helps train and direct the organization's PR people and physicians to use social media smarter. [...] |
| Why the Best Coach for a Senior Exec Could Be a Subordinate Posted: 06 Mar 2012 08:08 AM PST Executives become isolated if they don't get on-point coaching and honest feedback. But too often, their "coaches" are people outside the company who don't seem them in action. Robert S. Kaplan of Harvard Business School says that the better tactic is to get coaching from direct reports. |
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